Why do I have to phone them ? Why can't they phone me ?
Thursday 21 November 2013
omg ... they are all losing the plot
Why do these utility/services/bank/whatever companies make it sooooooo hard ?
Why do I have to phone them ? Why can't they phone me ?
Why do I have to phone them ? Why can't they phone me ?
Tuesday 19 November 2013
Smart meters from a not so smart company ?
Even their own feedback page has an error ...
And just have a look at the response to my complaint .... I've pasted this in at the bottom.
In particular, why can't they call me ? I had to give them my phone number when I lodged my feedback. Who's the customer here ?
Update: 27nov2013 - I gave in and called 'the number provided on the letter' and was told that the serial number is the same as the NMI number on my usual electricity bill, but with one extra (apparently secret) digit at the end. Then I attempted to get on the relevant website to register for 'Energy Easy' and received this response:
This webpage is not available
The webpage at https://energyeasy.ue.com.au/ might be temporarily down or it may have moved permanently to a new web address.
Here are some suggestions:
- Reload this web page later.
Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.
-------- Original Message --------
| Subject: | United Energy Service Desk Email Address Change |
|---|---|
| Date: | Wed, 20 Nov 2013 07:02:30 +0000 |
| From: | UCMS AAM Service Desk <MailboxAccountUCMSAlintaServiceDesk@jemena.com.au> |
| To: | scott@nulinkanalytics.com.au <scott@nulinkanalytics.com.au> |
Please be advised that the United Energy Service Desk email address has changed to: ueservicedesk@ue.com.au
Please ensure that your records are updated to the
new United Energy contacts as per the ‘Retail Operations Contact List’
(ROCL).
Your email has been forwarded to the new email address on your behalf.
-------- Original Message --------
-------- Original Message --------
| Subject: | RE: Feedback |
|---|---|
| Date: | Thu, 21 Nov 2013 03:19:34 +0000 |
| From: | ueservicedesk <ueservicedesk@ue.com.au> |
| To: | 'scott@nulinkanalytics.com.au' <scott@nulinkanalytics.com.au> |
Hi Scott,
Please be advised to call the number provided on the letter.
Cheers,
Rein
Reneir Racaza
Service Desk Consultant
United Energy Service Desk
United Energy and Multinet Gas
T: (03) 92565249
E: ueservicedesk@ue.com.au
Tuesday 12 November 2013
Unable to lead a shelta-ed existence ...
Update (May 2014)
I bought another Shelta umbrella ... big mistake, since that one also broke after only a couple of uses. And they still want me to make a two hour round trip to get it replaced. Never again - from now on I'm buying cheap Chinese umbrellas (which is probably where Shelta gets theirs made anyway) and if they break, at least I'll only be out of pocket by few dollars instead of over $30.
Original post
See below ... love the customer service (not) ...
But there is a happy end to this story.
I decided that a round trip of 2 hours approx to take the faulty item back to the manufacturer/importer was not something I wanted to do, more so given that I don't actually have the receipt.
So I hunted in ebay for a replacement and found one. But I messaged the seller and asked her to open up the umbrella first, to make sure it was OK, since my experience with Shelta had so far been not exactly positive.
And to my extreme surprise, the seller replied, firstly apologising for taking a whole day to get back to me (it was the weekend for goodness sake - I certainly didn't expect any sort of response for a few days at least) and secondly, to say that if I got the faulty item back to her with $7 to cover postage, she would replace it free of charge. Now remember, this is a seller from whom I not actually bought anything, ever.
How about that for knock-out customer service ?
Here is her ID for anyone interested ... balloonsandstuff
-------- Original Message --------
I bought another Shelta umbrella ... big mistake, since that one also broke after only a couple of uses. And they still want me to make a two hour round trip to get it replaced. Never again - from now on I'm buying cheap Chinese umbrellas (which is probably where Shelta gets theirs made anyway) and if they break, at least I'll only be out of pocket by few dollars instead of over $30.
Original post
See below ... love the customer service (not) ...
But there is a happy end to this story.
I decided that a round trip of 2 hours approx to take the faulty item back to the manufacturer/importer was not something I wanted to do, more so given that I don't actually have the receipt.
So I hunted in ebay for a replacement and found one. But I messaged the seller and asked her to open up the umbrella first, to make sure it was OK, since my experience with Shelta had so far been not exactly positive.
And to my extreme surprise, the seller replied, firstly apologising for taking a whole day to get back to me (it was the weekend for goodness sake - I certainly didn't expect any sort of response for a few days at least) and secondly, to say that if I got the faulty item back to her with $7 to cover postage, she would replace it free of charge. Now remember, this is a seller from whom I not actually bought anything, ever.
How about that for knock-out customer service ?
Here is her ID for anyone interested ... balloonsandstuff
-------- Original Message --------
| Subject: | RE: Faulty umbrella |
|---|---|
| Date: | Wed, 13 Nov 2013 10:48:34 +1100 |
| From: | Diane Stephens <d.stephens@shelta.com.au> |
| Reply-To: | <d.stephens@shelta.com.au> |
| Organization: | Shelta |
| To: | <scott@nulinkanalytics.com.au> |
Good Morning
Sorry
to hear about your umbrella, as you are unsure of the place of
purchase, we would require that you bring or send you umbrella back to
Shelta in Hallam
For
assessment/repair. Please note that the terms of our warranty require
you to produce your proof of purchase/receipt for warranty claims
Regards
Diane Stephens
2/25 Conquest Way
Hallam Vic 3803
Phone: 03 9702 3377
Fax: 03 9708 6779
From: Scott MacLean [mailto:scott@nulinkanalytics.com.au]
Sent: Tuesday, 12 November 2013 4:34 PM
To: p&hvic@shelta.com.au
Subject: Faulty umbrella
Sent: Tuesday, 12 November 2013 4:34 PM
To: p&hvic@shelta.com.au
Subject: Faulty umbrella
Hello.
I received a nice new Shelta Umbrella for my birthday this week.
But the very first time I used it (today), one of the struts was bent and it wouldn't open properly.
It wasn't windy, and I got quite wet walking home from the station.
I have no idea where it was purchased, except that it was somewhere in Melbourne.
May I have a replacement please?
My address is:
Unit 3,
49 Head Street,
Brighton VIC 3186.
The design is the cats/piano keys black and white theme.
Kind regards,
Scott MacLean
I received a nice new Shelta Umbrella for my birthday this week.
But the very first time I used it (today), one of the struts was bent and it wouldn't open properly.
It wasn't windy, and I got quite wet walking home from the station.
I have no idea where it was purchased, except that it was somewhere in Melbourne.
May I have a replacement please?
My address is:
Unit 3,
49 Head Street,
Brighton VIC 3186.
The design is the cats/piano keys black and white theme.
Kind regards,
Scott MacLean
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